Refund & Cancellation Policy

Cancelling before work starts

If you cancel before your shoot is scheduled or before we begin editing, you get a full refund.

Cancelling a scheduled shoot

Cancel or reschedule more than 48 hours before a scheduled shoot and you can either move it to a new date at no cost (once) or receive a full refund.

If you cancel within 48 hours of the shoot, we refund 50% of the amount paid, since the date was reserved for you.

After the shoot or edit has started

Once a shoot has taken place or editing has begun, the work can't be refunded. Instead, every package includes two rounds of revisions so the final result matches what you asked for.

For orders of several reels or videos, any units we haven't started yet can be cancelled and refunded.

If we can't deliver

If we have to cancel, or can't deliver what was agreed, you get a full refund of anything paid for the undelivered work.

Monthly plans

Monthly plans with a minimum term can be cancelled with 15 days' notice after the minimum term ends. The current month is not refunded once that month's shoot or edits have started.

How refunds are paid

To request a refund, email or WhatsApp us with your payment reference. Approved refunds are sent back to the original payment method within 5 to 7 working days. Your bank may take a few more days to show it.